Remote assistance
If you have a problem with your computer then remote assistance allows us to work on your computer, from our office, as if we were sat at your desk.
To be able to access your computer for remote assistance you need to have windows messenger set up and running on your computer.
I have gathered here some links that explain further what remote assistance is and how it works.
Petri IT Knowledge base Remote Assistance Article
Microsoft TechNet Step-by-Step Guide to Remote Assistance
Microsoft Windows XP Remote Assistance Guide
Microsoft Windows Vista Remote Assistance Guide
Smart Computing guide to Remote Assistance
Dont hesitate to get in touch for more details or for assistance.